Privacy Policy

We collect only what we need to get the right ergonomic equipment to you, and we look after it. We never sell or rent your details. This policy explains what we collect, why, who sees it and how to reach us, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Last updated: 12 November 2026

Who we are

Select Ergo is a trading name of JTB Rehabilitation Pty Ltd (ABN 51 106 346 061). We supply ergonomic chairs, sit-stand desks and accessories across Newcastle, Lake Macquarie and the Hunter, and ship accessories Australia-wide.

In this policy, “we” and “us” means Select Ergo. “You” means anyone whose personal information we handle: customers, people referred to us, and visitors to our website or showroom.

What we collect

We collect what we need to quote, supply, deliver and support your equipment. Depending on how you deal with us, that can include:

Contact details: your name, phone number, email address, and delivery and billing addresses.
Order details: quotes, orders, invoices, delivery and setup records, returns, refunds and warranty claims.
Payer details: if someone else is paying, such as your employer or an insurer, their name and contact details and any claim or purchase order number.
Equipment fit details: your height, build, how you work and anything that affects which equipment suits you. Some of this can be health information (see below).
Messages: anything you send us by email, phone, our website or social media.
Website information: basic technical details from your visit (see Website, cookies and payments).

We do not see or store your full card number. Card payments are handled by our payment provider.

How we collect it

Most of what we hold comes straight from you: through our website and online shop, by email or phone, in our showroom, or through our social media pages.

We also receive details from people who arrange equipment for you. That includes rehabilitation consultants, occupational therapists, physiotherapists, case managers, insurers and employers. They give us what we need to quote, supply and deliver, and to send the invoice to the right place.

You can browse our website and visit our showroom without telling us who you are. To quote, deliver or invoice, we need your name and contact details.

Why we use it

We use your information to:

prepare quotes and process orders and payments
deliver, assemble and set up your equipment
invoice you, or the person or organisation paying
handle returns, refunds and warranty claims, and meet our obligations under Australian Consumer Law
answer your questions
keep the business and tax records the law requires
send marketing emails, only if you have agreed to receive them

Your details stay with Select Ergo. JTB Rehabilitation Pty Ltd runs other businesses. We will never use your details, or details a referrer gives us, to promote any other service run by JTB Rehabilitation Pty Ltd.

Health information

Sometimes a referrer, or you, will tell us about an injury or condition so we can match the right equipment to you. The law treats this as sensitive information, so we handle it with extra care.

We only collect it with your consent. When a referrer, insurer or employer sends it, we ask them to confirm you have agreed.
We collect the minimum needed to choose suitable equipment, and use it only for that.
We supply equipment. We do not diagnose, treat or assess anyone.
We only share it with a manufacturer when a chair is made to suit you, and then only the details needed to build it.

We share only what each party needs to do its job:

Payment provider: to process card payments securely.
Couriers and delivery partners: your name, address and phone number, to get your order to you.
Manufacturers and suppliers: for made-to-order chairs and warranty claims.
Whoever arranged or is paying for your equipment: a referrer, insurer or employer receives the quote, invoice and confirmation of delivery.
Service providers who run our business systems: accounting, email and website hosting.
Professional advisers: such as our accountant.
Government or regulators: only where the law requires it.

We never sell, rent or trade your personal information.

Overseas storage

Some of the service providers we use, including our payment provider and our email and business software providers, may store or process data outside Australia, including in the United States. We choose established providers with strong security and privacy commitments, and we take reasonable steps to make sure they protect your information.

Website, cookies and payments

Our online shop uses essential cookies to keep your cart, run the checkout and remember you if you log in. Our payment provider also uses cookies to prevent fraud. Our shop may record how you found us, such as a search engine or a social media link, against your order.

Advertising and analytics

We use the Meta (Facebook) pixel to measure our Facebook and Instagram ads and to show our ads to people who have visited our site. It uses cookies to collect information about your device and how you browse. It doesn’t include your name, address or payment details. Meta may store this information overseas, including in the United States. You can change the ads you see in your Facebook or Instagram ad settings.

You can block or delete cookies in your browser settings, but the cart and checkout may not work without them.

Marketing emails

We only send marketing emails, such as new products and offers, if you have agreed to receive them. Every email has an unsubscribe link, and opting out never affects your orders or warranty. We will still send emails you need about an order, such as confirmations and delivery updates.

Security and how long we keep it

We keep your information in secure, password-protected business systems and limit access to the people who need it to serve you. Paper records are stored securely.

We keep order and invoice records for at least five years, as tax law requires, and for as long as a warranty applies. After that, we securely delete or de-identify information we no longer need.

If a data breach is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner (OAIC).

Access, correction and complaints

You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below. We will respond within 30 days and there is no charge.

If you have a privacy concern, tell us first and we will work to fix it. We will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes and contact

We may update this policy as our business changes. The latest version is always on our website, with the date it was last updated.

Questions, requests or concerns:

Select Ergo (JTB Rehabilitation Pty Ltd)

Email: sales@selectergo.com.au

Phone: 0409 512 434

Website: selectergo.com.au

By using our Website, you consent to the terms of this Privacy Policy.